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Fast worldwide shipping

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We speak many languages

Frequently Asked Questions

Most frequent questions and answers


Do you ship to any country ?

Yes, we ship worldwide.

Please contact us if your country has limited restrictions or you think you can have problems with the shipping. We will find a solution for you.

Here are some of the countries where we ship pins.

What is the shipping cost ?

FREE shipping to all European countries and most of other countries.

Just in case you are not sure, you can confirm if the shipping to your country is free when you make the order.

Should I pay additional taxes ?

You don’t pay customs taxes if you are located in the European Union and you have a valid EORI number to avoid taxes.

If you are located in EU but you don’t have a valid EORI number, you have to pay taxes. You can check this in the check out process.

If you are located outside the EU, you maybe will have to pay taxes if customs in in your country stops the shipping when it arrives.

What is the production time ?

In most of the cases, the production time is between 8 and 18 days. Let us know if you are in a rush after placing the order.

What is the shipping time ?

From 1 to 2 days for most of the countries in Europe.

From 1 to 4 days to any other country.


What happens if I am not at home when delivering ?

The shipping company will let a paper to your mail box.

You will be able to call them and arrange a new delivery or get the package from the delivery office.

Most frequent questions and answers


Which payment methods can I use ?

You can pay by credit card, debit card, bank transfer and Paypal.

Apple Pay and Google Pay are also accepted.

Cards accepted: Visa, Mastercard, American Express, Discover and Cartes Bancaires.

You can also pay in store, if you visit our jewelry.

Are my credit card details save when shopping in Pinsbay ?

Shopping in Pinsbay is 100% safe & secure.

We only use secure methods that are 100% insured by the payment gateways.

We also have SSL encription in all our website for a secure comunication within our website and our clients.